I cant be held responsible for inconsistancies between ackermans and iua and Hollard just pay out please

I basically have to do your work for you ,My mother in law had a policy with you through ackermans ,Our knowlegde and how its explianed by your people when you pay your account the policy premiums is included .My mother in law oaid her account on time and when she couldnt my wife and i did.Yesterday you said youre waiting on ackermans with proof of payment and was still waiting this morng.However my wife called ackermans head office and requested those documents and got it within a few minutes .All documents show her account being up to date .All documents dont show you guys deducting your portion though,That is not our problem .The account was paid and again I say it gets told to us in store premiums are included in account payment .Your problem is between you 2 and not me as the consumer .You guys have been nothing but inconsistent looking for loop holes not to pay out .Last year while my mom was alive same thing Happened and one of Your consultance picked it up. You are making things very difficult for us .The last lady my wife spoke was helpful .and i really hope you resolve this as again i say the ackermans account was paid ,Also the dates you gave on the phone and the dates on the letter does not correspond .I would like to have an answer very soon as everyday theres a different story .Ask a manager to contact me asap ***