Horrible treatment

I'm going through a life changing event where I was diagnosed with cancer hoping to get help from this insurer for financial assistance they are giving me the run around I sent through a claim in December 2021 and since it has not been joyful when I follow up there is always a document missing and a document that's is already submitted if not the documents are not attended to when I do follow up or when I follow up the agents say everything is okay. On the 24th of January I get a email for a medical report which I already sent I call them they want their specific report but the report I have already have mentions my diagnoses and all they doing is prolonging the process I'm going through a lot to be made to run around like a headless chicken they don't care about clients well being to them this is all a game same docs I sent to another insurer which where assessed by a chief medical officer where sufficient but for IUA it does not meet any of their standards. I'm done with this insurer never will I recommend them as they make your life more uncomfortable than it is and don't care about the well being I'm paying them without fail even through the toughest financial constraints but they do this to me its a shame and they are just a joke for a insurance. I have submitted all the docs they had requested and everytime I send there is always an additional document needed why aren't all these documents requested from the get go so a claim is assessed on time so the time of the client is not wasted.