DV
Dominique V
1 reviews | Active since Nov 2012
19 Nov 2019, 10:30
Horrible Experience
I lodged a refund for my maintenance plan on the 5th of November 2019. Between IUA and Motorite I got the run around. Multiple documents were requested and refunds have been going through channels only after I chased them. Today is the 19th of November and still no money.
Helpful (0)
Replies (3)0
Replies (3)
IUA Business Solutions's replyOfficial
19 Nov 2019, 10:58Dear Dominique
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
Kind Regards
IUA COMPLAINTS TEAM
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
Kind Regards
IUA COMPLAINTS TEAM
IUA Business Solutions's reply19 Nov 2019, 10:58
Official
Dear Dominique
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
Kind Regards
IUA COMPLAINTS TEAM
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
Kind Regards
IUA COMPLAINTS TEAM
DV
Dominique V's updateReviewer Update
21 Nov 2019, 07:12In the end IUA assisted and made up for Motorites lack of efficiency. Thank you Rashika and team.
DV
Dominique V's update21 Nov 2019, 07:12
Reviewer Update
In the end IUA assisted and made up for Motorites lack of efficiency. Thank you Rashika and team.
IUA Business Solutions's replyOfficial
21 Nov 2019, 09:13Dear Dominique,
Thank you for taking the time to rate your experience with IUA and we appreciate your positive feedback. It is valuable feedback such as this which enables us to continuously improve our processes. Kind Regards,IUA Customer Experience Team
Thank you for taking the time to rate your experience with IUA and we appreciate your positive feedback. It is valuable feedback such as this which enables us to continuously improve our processes. Kind Regards,IUA Customer Experience Team
IUA Business Solutions's reply21 Nov 2019, 09:13
Official
Dear Dominique,
Thank you for taking the time to rate your experience with IUA and we appreciate your positive feedback. It is valuable feedback such as this which enables us to continuously improve our processes. Kind Regards,IUA Customer Experience Team
Thank you for taking the time to rate your experience with IUA and we appreciate your positive feedback. It is valuable feedback such as this which enables us to continuously improve our processes. Kind Regards,IUA Customer Experience Team