grieving kids of a decreased mother

Iua I don't know whether its a legit insurer. I mean the service is bad. The communication is from is almost non-existent. My mom passed away on the 10th of January 2024 I made a claim and sent necessary documents on the 12th of January 2024. On the 15th again I sent required documents. On the 17th today they me about funeral parlor problems. That time it's been 7 days since the first time we made the claim. Its like they don't care if you will have time to plan the funeral or not. They lack communication some consultant are rude. Its like no one knows whats going on. If you dont call them you won't get a response until you call them you won't know what do do they still need or what inconsistencies are they finding. Its hell claiming with this company. Someone needs to look in to it really