Funeral Natural Death Benefit - EDC***

My dad passed away on the 03/08/2021 , on the 4th i called the call center and i was sent a link to populate , i called back explaining that it isnot allowing me to populate some of the fields , on my 5th attempt i was told there is an issue with my policy on the backround and they will email me the form to complete , which i then told the consultant that i am in the remote rural area and i could not print the form and sent back, I had to loan money as the funeral was on the 07/08 , i then came back to joburg and completed the form and sent it back, today i have been doing follow ups and i was told the claim was with the assessor....... I HAD TO BURRY MY DAD ON A LOAN WHILE I PAY MY PREMIUMS ON TIME. The whole point of the policy is to assist with funeral.