Funeral Claim Policy

My mother passed away in September 2023 they asked me to send all documents I did send them. This year 2024 they ask me to send the a letter from the Doctor on why he completed a form 6 days after she passed away I went to the doctor I got the letter and submitted to them. Now they want a letter from the funeral parlour I got it and send it to them. Instead of doing the right thing and pay the policy they will make random calls with different consultants asking me stupid questions. If this is how they rob black people of their money I will take them to media and lawyers. I will make sure they trend the same way old mutual trended. Now it’s 8th month since I buried my mother they busy making rounds asking for funny documents while they have death certificates. Will ask people to do a petition on these retail store policies and the ombudsman need to deal with this and take their certificate away.