1 reviews | Active since Jun 2025
Funeral Claim being assessed for over 2 months!!!!
I am very frustrated with the service received from IUA/Hollard. I took out a Parental Funeral Cover plan with Edgars (IUA/Hollard) years ago and never missed a payment.
My dad passed away on 1 May and I am still waiting for my claim to be finalised which I submitted on 6 May. They keep giving me the run around - the last issue being that my claim was sent for audit. This was the second time it was sent for audit and it was on the 2 June. The message stated that feedback will be provided in 2 working days and yet I am still waiting to hear from them today (over a month later).
We were depending on this money for my dads funeral but with all these delays we had to make debt to cover things and this claim is STILL NOT RESOLVED. I have not missed a premium payment but yet when its time to pay out, they hope you forget about your money!
I am frustrated with the service received here and would NOT recommend IUA to anyone!
We acknowledge receipt of your comments above. We are sorry to hear of your dissatisfaction.
Please note that the matter has been redirected to the relevant department, who will be in contact with you shortly.
Kind Regards
We acknowledge receipt of your comments above. We are sorry to hear of your dissatisfaction.
Please note that the matter has been redirected to the relevant department, who will be in contact with you shortly.
Kind Regards
We would like to take this opportunity to thank you for making us aware of your experience and we apologise for any inconvenience caused. We are pleased to confirm you that your claim has been approved.
Kind Regards
IUA COMPLAINTS TEAM
We would like to take this opportunity to thank you for making us aware of your experience and we apologise for any inconvenience caused. We are pleased to confirm you that your claim has been approved.
Kind Regards
IUA COMPLAINTS TEAM