Formal ***** complaint

I've submitted all required documents for funeral claim in December not getting any response regarding claim since then. The last email I've sent was this morning only receiving automated response every time I'm sending emails, no one interested to respond.I took funeral cover last year at pep stores in Cape Town. They advised me that they have sent an email to the funeral palour and doctor, after that they went silent. There hasn't been any pay out or response ever since. No update to.

I am now going to credit ombudsman since you have refused help. I will not stop until you pay what is rightfully mine given my patience with you guys