Extremely bad service

I registered a claim for loss of income since 24 December 2024 all relevant documents were acknowledged by 13 Jan 2025 from there on there Wa no feedback. I decided to call since no one was getting back to me that is when I was told they need more info from the previous employer. My previous employer has given them info and I sent through other documents which they needed. To date the status shows in progress. How long does it take to payout a claim for goodness sake. One has the stress of losing a job and adding to that you have to receive calls because you are handed over and there is an insurance company not willing to work. The service is extremely poor and no one communicates till you use your own money to pay. I'm extremely disappointed and at this point I'm ready to even cancel my account with Edgars