Emotionally traumatized

I would like to share my experience with IUA. My husband's aunt has been staying with me for the last 13 years. On 20 June 2022 she past away in my arms. Since last year I have started paying their Edgar's account via my banking app to prevent the one that past from walking cause she was really old. I have made various phone calls to Edgar's on their behalf, agreed with them over the phone, and all these calls were recorded. Edgar's everything ask for confrontation for me to speak on their behalf. I have gone to Edgar's with them to get the new cards and everything. When this aunt took out the funeral policy with Edgar's she put a beneficiary, that is what she told me, but on the day of claim there is no beneficiary. This aunt of my husband is not blood related has no children, never married and no family that can put in a claim and as she has been staying with me for 13 year she has put me on her other policy at doves and nedbank which I has no problems with. First I went to Edgar's in green acres where she normally shop, to present the death certificate and the death notice and all the other forms including original ID. They told me that they don't do claims from there and gave me a claim form for IUA. I submitted the form online with an affidavit that states my relation to her, my ID and bank statement. I have send this onto various times then the asked me for the sisters details. This sister is not blood related but as I came to know then the have lived together and do everting together like sisters, but I send her details aswell soon after the want a letter of authority which I can't get cause I'm not blood related family. I have wasted alot of money and sleep just to travel up and down to the masters of the court just the hear on my 4th visit that I do not qualify. They want to know whom her parent where and I have to get the death certificates of her deceased parents. Where is Will I het that. This aunt died at the age of 78 and now the want the details of her parent which I don't have. She never spoke about her parents and no family use to come an visit. Still I don't have a letter of authority. No IUA done want to pay. I wil advice anyone that has a policy with Edgar's to please find out if all your beneficiaries is still up to date because they dissappear. Also I would not recommend anyone to take out a policy at Edgar's especially if it's not blood related cause you wil go through emotion trauma like I had to. Still I did not received any money from the funeral claim. All the years she has paid her account on time every month meant nothing. This is how Edgar's is repaying their loyal customers of many years. Thank you Edgar's, never do I want an account with you and I won't recommend you aswell. I know there is alot of ***** out there and that's the reason I went to Edgar's with all the original papers but the couldn't help