RN
Rendani N
1 reviews | Active since Jan 2022
19 Jun 2023, 16:06
Edgars / IUA Funeral Policy ****
We submitted a claim for my moms policy, to date they have not paid out, they have come up with all sorts of excuses as to why we havent been paid out.... We are grieving and still waiting a policy that promised to pay out with 48hrs of notification of death, but here we are still waiting.
Such poor service i don't know why i thought you would do better because you did the same thing with her cell phone insurance when she had a problem
Helpful (0)
Replies (2)0
Replies (2)IUA Business Solutions's replyOfficial
20 Jun 2023, 08:14Dear Rendani Ngengenene.
We acknowledge receipt of your comments above. We are sorry to hear of your dissatisfaction.
Please note that the matter has been redirected to the relevant department, who will be in contact with you shortly.
Kind Regards
IUA COMPLAINTS TEAM
We acknowledge receipt of your comments above. We are sorry to hear of your dissatisfaction.
Please note that the matter has been redirected to the relevant department, who will be in contact with you shortly.
Kind Regards
IUA COMPLAINTS TEAM
IUA Business Solutions's reply20 Jun 2023, 08:14
Official
Dear Rendani Ngengenene.
We acknowledge receipt of your comments above. We are sorry to hear of your dissatisfaction.
Please note that the matter has been redirected to the relevant department, who will be in contact with you shortly.
Kind Regards
IUA COMPLAINTS TEAM
We acknowledge receipt of your comments above. We are sorry to hear of your dissatisfaction.
Please note that the matter has been redirected to the relevant department, who will be in contact with you shortly.
Kind Regards
IUA COMPLAINTS TEAM
RN
Rendani N's updateReviewer Update
21 Jun 2023, 14:09Hi,
Still waiting for some sort of assistance from you guys, seems like your to customer service is not a strong trait you guys carry at this company.
We called one of the agents hung up and none seems to know how to help us......
NEVER AGAIN!!!!!!!
Still waiting for some sort of assistance from you guys, seems like your to customer service is not a strong trait you guys carry at this company.
We called one of the agents hung up and none seems to know how to help us......
NEVER AGAIN!!!!!!!
RN
Rendani N's update21 Jun 2023, 14:09
Reviewer Update
Hi,
Still waiting for some sort of assistance from you guys, seems like your to customer service is not a strong trait you guys carry at this company.
We called one of the agents hung up and none seems to know how to help us......
NEVER AGAIN!!!!!!!
Still waiting for some sort of assistance from you guys, seems like your to customer service is not a strong trait you guys carry at this company.
We called one of the agents hung up and none seems to know how to help us......
NEVER AGAIN!!!!!!!
