RN
Rendani N

1 reviews | Active since Jan 2022

19 Jun 2023, 16:06

Edgars / IUA Funeral Policy ****

We submitted a claim for my moms policy, to date they have not paid out, they have come up with all sorts of excuses as to why we havent been paid out.... We are grieving and still waiting a policy that promised to pay out with 48hrs of notification of death, but here we are still waiting.

Such poor service i don't know why i thought you would do better because you did the same thing with her cell phone insurance when she had a problem

0
Replies (2)
IUA Business Solutions
IUA Business Solutions's reply20 Jun 2023, 08:14
Official
Dear Rendani Ngengenene.

 We acknowledge receipt of your comments above. We are sorry to hear of your dissatisfaction. 
 
Please note that the matter has been redirected to the relevant department, who will be in contact with you shortly.
 
 Kind Regards 
 IUA COMPLAINTS TEAM 

RN
Rendani N's update21 Jun 2023, 14:09
Reviewer Update
Hi,

Still waiting for some sort of assistance from you guys, seems like your to customer service is not a strong trait you guys carry at this company.

We called one of the agents hung up and none seems to know how to help us......

NEVER AGAIN!!!!!!!