EDC***

So I have logged a claim with Sohva and got my replacement device, to my surprise my phone was not covered anymore but IUA continued to debit my account. Apparently their last band cover is 12000 which that was my cover before claiming. I was told in October to either continue with the Dane cover, if I was told within seven days after claiming I would have looked for another insurance. Now they enrolled me from the same band cover where I used to pay R205 and now I’m supposed to pay 390, Mind you this is the same band. I feel like there’s no transparency from IUA and when you call them they sending you from one pillar to post.

The were supposed to refund me for premiums they debited without being enrolled, unfortunately they send the refund to Edgars’s while they debiting from my Nedbank.

Lerato Rasakanya and Simone Chetty were supposed to help resolve the following.

1. Refund to clear to my Nedbank acc 2. Resolve the issue raised by Amie why my premium went up from R205 to R390.

I have not heard anything back from both and I called today but Sizwe redirected my call and from there you’ll be send from one pillar to post.

I need this issue to be resolved ASAP, they asked me to be enrolled for a lower band which I was before claiming and increase my premiums. What for??? If they have communicated in time would have asked for invoice and registered my phone with someone else. I’m so disgusted by them