DONT EVER USE THIS COMPANY, "EXCESS COVER" DOESNT MEAN WHAT IT SAYS.

please can somone explain this to me, i must be really stuiped.

the lady from the complaints department phoned me and her explanation is that, if my excess was R30 000.00, they would have deducted a R10 000.00 off the amount payable to wesbank, due to the fact that the excess cover limit is R20 000.00.

she cannot explain to me the difference between excess and shortfall.

the wording in the policy is this "we do not cover and therefore deduct the following amounts from the Statutory Settlement balance. a) the amount by which the excess payable by you in terms of the underlying policy exceeds R20 000.00.

as far as i can read and understand this, it means that my excess that i paid or that was deducted from my insurance policy.

As previously explained that the R20 000.00 excess cover limit, covers the excess that is charged by the comprehensive insurance up to R20 000.00. Renansa charged you excess of R 9 410.00 which was covered by the excess cover limit of R 20 000.00, therefore, the excess charged is not deducted from the shortfall amount. The R20 000.00 or the excess charged by the comprehensive insurance is not an amount that is payable to you, the excess cover limit forms part of the shortfall claim calculation as mentioned in the policy wording. If you are still not pleased with the way the claim was calculated, you are most welcome to forward a formal complaint in writing to our complaints department at *** They will investigate the matter and will provide you with feedback regarding their findings.

i will never ever recommend this company to anyone. this policy was a total waste of time, and they did not meet the terms and conditions.

when they understand the difference between shortfall and excess please enlighten me.