DO NOT OUTSOURCE BUSINESS TO IAU CLAIMS

claim lodged on 08/08/2019 claim only sent to assessing on the 19/08/2019 ( assessment is 4 working days) the assessor is requesting a document confirming end of the month premuim in august mid august has been paid and not that the policy is current and the latest premuim which they would have received on 31/07/2019.

so the assessment period is not four days and the lodgement and review period is 1 month just for you to get feedback on the outcomw of your claim . the service ia apauling you have to call to get feedback even when a document was outstanding i was sent a text to call not correspondance to say this is what is required to progress the claim. what an unprofessional bunch od people business gosh even a courtesy call to the customer to say this is where the claim ia at worst customer service. no proper turn around times