Dissatisfied with service, you don't want to pay for funeral benefits for Malukeke HC

I am very disappointed at the service we got from IUA. My dad (Mr Maluleke HC) had their funeral policy for more than 20 years and been paying very well, but when time for them to pay his claim came they are doing the runaround. When his wife (my mom) passed on in December 2023 we went to EDGARS store to do the claim as that is where he took the policy in the early years. So that is where we got the information that the policy was actually with Hollard, but the underwriter or payments administrators was IUA. so when we sent the claim forms in January they never responded until we followed up and that is when they started saying there were documents missing ( a way of delaying and not paying the money from what we could see) I had to make a plan and go to Giyani ( from PTA) Avbob to go and get whatever they wanted. Then from there they were quite until we had to follow up again. My dad has health challenges and he had to run around in Edgar's stores where he could not really get help because they only referred him to IUA by calling them and ended up confusing and frustrating my dad even more. Now it is May and they still haven't paid his money and I only got feedback after I called them to ask what was happening and they said the traditional leader didn't tick some box on the BI form and they could not get hold of them. I mean really now come on guys! These people are just *****ing people's money njhe. When I want to speak with the supervisor and whoever in hollard that deals with these they said they were gong to call back and is been a week now. I WILL NOT ADVICE ANYONE TO JOIN THEIR POLICIES BECAUSE YOU WILL BE THROWING YOUR MONEY, rather invest elsewhere. My dad is very much frustrated now thinking of so much money he paid throughout the years and only to be refused payment when it was due!