Disgusting service

I have a cell phone insurance with Hollard, their administrator is IUA. Last week I lost my cell phone and I called them to register my claim I was informed by Sohva which also works with them that my cell phone was insured as a gadget so IUA needs to update that before the claim can be registered Sohva sent an email to IUA and requested them to update the band to date nothing has been done by IUA when I call I am being transferred from pillar to post I am not getting any assistance, their service is extremely disgusting, I have spoken to Sinenhlanhla and Ayanda but they not getting back to me, Sohva has also been trying to get hold of Ayanda and Sinenhlanhla from IUA with no luck, emails have been sent but nothing we just being ignored I feel like I am been taken for a ride.I feel so disrespected and not valued as a client. It's so frustrating that I took out the cell phone insurance with Hollard and now I have to deal with other people that I don't even know I just hate the confusion and frustration this brings. I don't know what is taking them so long to update the band so that I can get assistance. Last week I was told to wait 48 working hours it's way over that time now and I am still waiting. I will never recommend this company to anyone. From here I am going to X to review this