disappointment on service received.

I have submitted a claim on 07.12.2020, today is the 14.12.2020 I still haven't received any positive feedback from the claims department, I am still driving with my spare wheel, it's been more than a week, They blaming Tiger Wheel and Tyre newmarket for sending wrong information to them ,I phoned Tiger Wheel and tyre new market, all documents was sent to them, I am really disappointment on service I got from both parties, I need to call and follow up, no one come back to me!! Leana Abrahams.