Disappointing bad service

I have been a Edgar's customer for many years have cell phone insurance for my two phones with them. One was insured since 2017 and the other 2019. This year in September I lost my phones and tried to put in a claim. I was told by the sales assistant that I must do the claim on my own as they are no longer allowed to assist customers to make claims since there is new management for the Edgar's stores and she proceeded to give me the numbers I must call. Trying to get through to that number is a hustle as you hold the line for more than 30 minutes of which by the time they answer your airtime is finished. And when they finally answered my call I was given another number to call. All this because when I gave my ID number I was told I don't have any insurance with Edgar's or Finrite as Finrite is the administrator's for the cell phone insurance for Edgar's. I was told to call customer service, they told me to call iua who when I finally got hold of them I told this iua that I have proof of my insurance. Between being sent from piller to post between different departments that are supposed to help customers with claims or even explanation there was no such for me. I was told to send the proof by email of which I did and I got no answer for my troubles. I went to the store and found a manager who was willing to assist me, she tried to call but calling is a nightmare so when she finally got through she was told to send the proof of which she sent with the store email and cc me. I never got a response, I went back to the store and the same manager asked if I ever got assistance I told her I was still waiting. She then called again, she called Finrite or customer service , who told her to call iua because they don't have my insurance details. IUA asked for yet another email with proof of insurance attached and this time I sent it using my own personal email and wrote a complaint. I received an email saying that I don't have insurance as edcon canceled it. My problem with this is that I called this people numerously and not once did anyone care to explain this. And even the email sent doesn't explain why edcon canceled my insurance and why no body bothered to let me know when they were canceling the insurance. When we take this insurances as customers we are made to sign agreements and when they are supposed to replace our lost phones they come up with stories that they don't even care to elaborate. Why would edcon cancel my insurance without my consent and why would the insurer agree to have my insurance canceled by edcon without asking for my consent. When we make inquiries about our accounts they never want to talk with the assistant and would ask to talk to the customer but when they want to cancel our insurances they do it without our consent or even phone call. The service at Edgar's customer service, Finrite and especially iua is terrible. They have no regard for the customer, they are just in a hurry to get you out of the way and tell you to call another department without a second thought. Since September I called and emailed and only got a short email in December saying your insurance was canceled. No further elaboration, no phone call just that. No service at all. If I was able to write this review /complain without even rating any star they wouldn't have gotten even that one red star they don't deserve it.