Disappointed about Driver Assist Policy

Very dissatisfied about purchasing a Driver Assist Policy. I took it out to simplify in the way of getting one's vehicle license renewed But after about 10times phoning and asking for help. All that is given is "You must phone the relevant dept, or phone claims dept And after eventually being helped by a courteous well mannered guy, I am still back to step one of getting no help or proper assistance. Every month i have to pay for r for this service But again" Fail to deliver on promise"