Delay and poor service from IAU Business Solutions

Dear IAU Business Solutions Customer Service / Claims Department,

I am writing to formally express my dissatisfaction with the service I have received while trying to process my funeral claim through IAU Business Solutions. It has now been over a month since I first submitted my claim, yet I have not received any clear communication, resolution, or timeline regarding the payout.

Despite several follow-ups, I have continuously been given the runaround, with different representatives providing inconsistent information and no real progress being made. This delay has caused unnecessary stress and financial strain during a very difficult time for my family.

I respectfully request that my claim be reviewed and finalized urgently. I would also appreciate a written explanation for the delay and a clear timeline for when I can expect payment.

Please treat this matter as urgent and respond to confirm the next steps.

Yours sincerely, [Thandiwe Yvonne Shweni] [***] [***]