Declined Claim

Good day,

I spoke to Stephanie Meintjies from your complaints resolution department December 17 2024 regarding a long which was accepted in May 2024 pending an outstanding payment due to Sohva's maladministration, her service on the phone was quite obnoxious and she presumptuously declined my claim without proper probe or understanding that I have 2 policies. One active and one needing reactivation due to Sohva's admin error. I'd like to deal with a more professional and patient agent to resolve this matter.

Regards Frustrated Customer