**************** -Betterlife Insurance

Zero assistance , and all they care about is collecting their monthly premium.

I submitted a claim on the 8th September and to date it still hasn’t been resolved . I constantly have to be the one who calls to follow up. Last email I sent to them was on the 19th October ,my current no response, no call or any care shown to see how they can assist in resolving the matter. Then I receive a text yesterday informing me that my debit order will be collected on the 31st. I fail to understand how you continue to deduct money from clients who have submitted a retrenchment claim which you take months to approve. How are we supposed to pay for these premiums, it’s enough that we constantly have to buy airtime to call you and follow up . It has been an absolute painful nightmare dealing with Betterlife and I wouldn’t wish this on anyone. After years of paying a premium and no assistance, so at this stage it’s better to accept that nothing will be done, it’s clearly money down the drain or actually ****** by Betterlife.