Claims not processed

I lodged a claim for a scratch on one of my rim , i did send a quotation yesterday which i was told they have received it and will be send it for authorization , to my surprise today when i spoke to consultants they told me that those rim repairers are not RMI approved , i asked them why was the previous repairer authorised which was not RMI approved . Why wasnt i told yesterday that both the quotations are not RMI approved ? During my 1st claim they authorised people that are not RMI approved why ? IUA they are not helpful , It will be better for the consultant to give us names and contact details of people that they prefer us to use in our area than customers running around . I am going to take my rim for them to repair and pay and will prefer RMI to refund me back . I need to take this car for assessment as i need to trade it in