Claim not paid

I made a claim from iua up until now I'm still waiting it's been two months now imagine if I did not have a back up plan the deceased would still be lying in mortuary even now, what hurts is they dont communicate with you they ask for this you give them and they ask for another thing it's like they're looking for reasons not to pay the claim I have never heard of a policy that wait for you to work after the funeral they're asking for the qoute of the funeral and they want to know who was paying for the funeral from parlour, I just wish everyone who has a policy with people can cancel it before it's too late