Claim Issues Sorted Out

After having an exceptionally bad experience with IUA Business Solutions, I am happy to report that they have sorted out my claim.<br> <br> Thanks to Melissa Woodraj, who took the initiative to actually investigate what had happened instead of passing we on from one call centre agent to the next. I really wish companies would empower their call centre staff to take decisions and sort stuff out. It would be great if your first point of contact takes ownership of an issue and sees it through from beginning to end.