Claim department delaying on paying

The claims department has not paid out my 1st payment on my retrenchment benefit after everything was approved and also having to wait 3months, their service is bad, this affects me financially, but what is funny that when it comes to taking the premium that date is not missed, I am a client who has been consistently paying for 2 years and to get such service when I claim is not fair, to think I was also telling people to take Insurance with this company I will then have to also tell them about this bad experience.