Claim delay
I am 54 years old. Trying to claim on parental funeral. In my second marraige. Mom surname was different to mine when I took policy out. Received the below while trying to claim.
A written explanation why your surname is different to the deceased . Kindly use our self service app to submit, https://selfservice.iua.co.za or email your documents to *** Kind regards IUA Auth FSP
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IUA Business Solutions's replyOfficial
18 Jul 2022, 08:57Dear Ms A Botha ,
We acknowledge receipt of your comments above. We are sorry to hear of your dissatisfaction.
Please note that the matter has been allocated to a dedicated representative, who will be in contact with you shortly.
Kind Regards
IUA COMPLAINTS TEAM
We acknowledge receipt of your comments above. We are sorry to hear of your dissatisfaction.
Please note that the matter has been allocated to a dedicated representative, who will be in contact with you shortly.
Kind Regards
IUA COMPLAINTS TEAM
IUA Business Solutions's reply18 Jul 2022, 08:57
Official
Dear Ms A Botha ,
We acknowledge receipt of your comments above. We are sorry to hear of your dissatisfaction.
Please note that the matter has been allocated to a dedicated representative, who will be in contact with you shortly.
Kind Regards
IUA COMPLAINTS TEAM
We acknowledge receipt of your comments above. We are sorry to hear of your dissatisfaction.
Please note that the matter has been allocated to a dedicated representative, who will be in contact with you shortly.
Kind Regards
IUA COMPLAINTS TEAM