Claim Declined

They already sent me the confirmation of the cancellation of my policy and I did told them the reason to cancel,cause I couldn't understand the reason behind it,cause when I registered the claim I registered 2 claims other one was starches happened last year and second was a dent happened two week ago, they should have said I must separate the quote the first time I registered then decide which one must start with,to me I was under impression that since its unlimited claims you can claim for incidents at once,then if they will limit to your maximum cover and they even sent an email that other quote did not include all damages which was less than 3500 so I must ask them to amend the quote and I did amend it and sent it all along they just wanted to escape to authorize my claim.Even when I called they told me that i must submit one claim at time not two.

Dear Ms Ncwane I have not receive any response instead they sent me declining letter today.I am also having a Tyre cover with IUA am also thinking of canceling it cause it seems as you going to give me same treatment as this by saying my quotes exceeds my limit.

Dear Candice I did receive the the response those make any sense to me still now you telling me that I have already cancelled the policy " Our records reflect that the policy has been cancelled and therefore all benefits pertaining thereto have been forfeited." as if you were going to do something if was not.

I know what your wrote on the reply , but my point is why your consultant did not advise me to claim for one incident cause I reported 2 incidents and its was combined in one quote, it means you’re going to come with other story not authorized my claim if I did two separate quote . They should have advise me to choose one instead of submitting one quote for 2 incidents and the first time I sent the quotes willies quoted less than 3500 for left doors and you told me that I must amend the quote to include rear right fender all along you knew you not going to authorise it. Anyway does matter now I have already cancelled the insurance also today I have cancel your tyre solution covers cause I don’t want to experience same situation again without proper advise when you registering your claim.

Dear Candice I haven't received any correspondence.