Biggest lies and no integrity

I have a Direct axis loan and was still able to afford my payment up until mid this year as I am on partial disability at the moment. I then only decided to claim from IUA almost a year later because of the disability payments that are less than what I could previously afford. It is now almost four months later and I’ve sent all docs to them plus my company and the Disability Insurance company provided them with all relevant information, yet that is not good enough. They are now constantly saying that they need more information like when I first started seeing symptoms, etc. I was only placed on disability about 2 or 3 months after I took the loan and still didn’t claim because of affordability. Now that I can’t afford, they have all these unnecessary requests, yet everything is there on paper from my specialists, company and Disability Insurance company. So I’m still paying for the loan. Don’t fall for their policy documents and claims section when taking the policy. It is a complete lie and a complete *******. Once you claim, they really don’t give you the service as they say and they lie about the documents needed. If I’d known this before, I would never have ever taken their policy. I would rather have gone with another insurance company that has actual integrity.

I’m really disgusted in their process and how they are misleading people.