Bidvest IUA Business Solutions terrible service

I had submitted a claim for loss of income on the 30th of May 2019. On the numerous occasions that I followed up I was told that they could not confirm loss of income with previous employer. On the 2nd of September I had emailed Bidvest IUA Business Solutions, office numbers, cell phone numbers and email addresses of my previous employer, they then confirmed that I was Retrenched and that my case would receive immediate attention. Today the 07th of October, still no payment has been made to Volkswagen and my vehicle is about to be repossessed. I am at my wits end and not sure what to do. Its senseless paying for additional insurance when time for them to payout they are unable to deliver.