BetterLife not upholding bond cover

During the first wave of Covid-19 that brought industries to a halt on 28 March 2020, I contacted BetterLife insurance to look at possibly cancelling my policy.

I was informed that this would be a poor decision due to the fact that my policy had a retrenchment cover element that would cove my bond installments in the event of retrenchment. I immediately found out that the cover that was in place was outdated and requested that this be updated with immediate effect.

This correspondence took place on 3 April 2020; whereby I had supp**** the latest bond certificate showing the size of the bond and the installments needed.

At the end of May 2021, I unfortunately fell victim to the retrenchment process due to the impact of COVID-19. Upon contacting BetterLife regarding the submission of a claim, I found that the policy was not updated, and that the correct documentation that was required on their behalf was not requested from me.

Despite once again supplying the correct information the details of the policy have still not been updated and the claim submitted is still relating to a non existing bond with a substantial difference in bond and cover amount

I have full email correspondence available showing the constant requests and queries as to why the policy has not been updated to match the bond amounts. BetterLife are aware that should there be no formal agreement by End of Business on Friday 11 May 2021, that I will be talking to the likes of Cart Blanch, as well as engaging with the relevant legal authorities (private) and that of The Ombadsman