Betterlife Bad Service

I called BetterLife to inform them that I am getting retrenched and my last day was the 31 of July 2020 they sent me a form with a list of documents to be sent back to them and I was informed that the waiting period will be 3 months from date of retrenchment I managed to send the the 1st requested documents on the 08/09/20 which are Letter of retrenchment from employer(Letter head) and bank statements and the last batch was sent on 29/10/20 and when I called in to check how far was my claim in November they asked for a stamped UI19 and the last letter from my employer In a letter head which I sent and they still want a different one how am I gong to get that? 3 months after my retrenchment and I even made means to send them my retrenchment agreement between me and my employer but still they are not willing to assist me. I am not getting any answers about my claim but all they do is take money from my account every month with no help and funny I am unemployed.

I even sent an email to the complaints department on the on the 12/11/20 all I received was an email on the 16/11/20 stating that one of the consultant will call me even today I haven't received a call from betterlife or IUA such bad treatment but busy debiting my last money on my bank account.. nd funny