IK
ITUMELENG K
1 reviews | Active since Apr 2015
11 Oct 2019, 10:28
Bad service
I took a warranty cover with the company in May 2018 and the money was paid cash as a lump sum guess what? Today is the fifth day and my vehicle is still at the dealer for repairs because IUA could not find my policy on their system. I had to do ups and downs to provide them with all the documentation proving that I have a policy with them.
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IUA Business Solutions's replyOfficial
11 Oct 2019, 12:29Dear Mrs Rachidi,
We acknowledge receipt of your review and we are sorry to hear of your dissatisfaction.
Please note that the matter has been allocated to a dedicated Complaints Administrator who will investigate and provide urgent feedback to you accordingly.
We may contact you should we require further information.
We trust that the above is found in order.
Kind Regards,
THE COMPLAINTS TEAM
We acknowledge receipt of your review and we are sorry to hear of your dissatisfaction.
Please note that the matter has been allocated to a dedicated Complaints Administrator who will investigate and provide urgent feedback to you accordingly.
We may contact you should we require further information.
We trust that the above is found in order.
Kind Regards,
THE COMPLAINTS TEAM
IUA Business Solutions's reply11 Oct 2019, 12:29
Official
Dear Mrs Rachidi,
We acknowledge receipt of your review and we are sorry to hear of your dissatisfaction.
Please note that the matter has been allocated to a dedicated Complaints Administrator who will investigate and provide urgent feedback to you accordingly.
We may contact you should we require further information.
We trust that the above is found in order.
Kind Regards,
THE COMPLAINTS TEAM
We acknowledge receipt of your review and we are sorry to hear of your dissatisfaction.
Please note that the matter has been allocated to a dedicated Complaints Administrator who will investigate and provide urgent feedback to you accordingly.
We may contact you should we require further information.
We trust that the above is found in order.
Kind Regards,
THE COMPLAINTS TEAM