Bad customer service from IUA

In October 2019 I got a tyre puncture 3 nails in. I took the car to Tiger Wheel in Mthatha for repairs as it was on saturday and IUA does not operate on weekends. The tyre was fixed however the repairman informed me that the tyre had to be replaced. Called IUA, send them pictures of the tyre, completed the claim form.

I have consistently been calling them since last year, forwarded quotations up to now and the tyre has never been replaced. I called them in may 2020 to inform them that the tyre was leaking. Everytime I call IUA, I have to explain everything from scratch, different consultant. When i send the claim the tyre thread was 6.2mm and now it is 5.2mm. Even if it has to be replaced the 2 tyres will not be having the same thread size.

I am really fed-up with the service I received from IUA(Bidvest). Currently in Rustenburg and since the lockdown and they had a nerve to tell me to go Mthatha and obtain a report from Tiger Wheel. Now the question is does one has to die from an accident for a company to respond swiftly.

I hate the service from IUA and would not wish it on anyone. No:B***...I don't really understand why we have to suffer and seek alternative help for a company to come up with solutions to a customer's problem!!!