Bad Claimer and Poor Customer Service

I took a scratch and dent policy with the guys from IUA and then when I claim they just rejected to say that it is pre-existing damages without looking at the previous photos of the vehicle and rejected my claim, I believe this is a very reputable company but at the pace they are going on at they are not being helpful on top of that their claims consultant made me a fool by acting like they are to transfer me to the complaints department and puts me on hold and tells me that they have a high number of calls at the moment, when I call in again to speak to another consultant to transfer me to the claim he then was truthful enough to tell me that they can not transfer me to that department as they do not have a direct line, I didnt know that customers are not valued here and can be treated nonsensically like this. I would definitely advise anyone to take a cover with them as they are not customer supportive, Customer Satisfaction driven and not to live up to there word.

Very Displeased with the company now :(