Authorisation of warranty (bad service)

I took my car for repairs at the dealership and I repairs had to be made then I had to call in every hour to get an authorization and was not getting any help and to me its frustrating when you need help then you get to be given the runarounds. After all the hard work then I am told that 50% of total claim is approved then when I question them on what grounds are they approving 50% then I am not told why then they promise to call me back and when they call me back then 100% is approved.<br> <br> I am not happy with the level of service that I received from the insurance company<br>