Angry, Frustrared, ****d off!! IUA management you are slacking!!!

Here I go again with chasing these insurance people to just help process my credit life claim. I'm writing this complaint to higher management at IUA. Your consultants are *********** and I blame their team leader who is managing them. My claim got approved for my credit life to kick-in a few days ago and I was told once approved I must contact direct axis to stop the debit order which I did but they said I must go back to IUA to sort it out. When I phoned the lady I spoke to, firstly didn't sound too sure what I was asking for and quickly told me to email *** and I even repeated the email add and she agreed, she also gave me my policy number to put as a subject for my email and said "ask for a cancelation on your policy", I found that I bit odd but I thought she new what she was doing. That call was made at 9.09am on the 21st of September 2020. Today I received an email saying I can't cancel my policy so I quickly called IUA again and the lady by the name of Biaya said the information I got was utterly wrong and I feel bad because I screamed at her when it was actually the lady from yesterday's fault. I want a manager to get a hold of me ASAP, I am sick and tired of people not being able to do their jobs properly due to laziness and lack of enthusiasm when it comes to executing claims especially during covid. I am tired of sending emails insulting the insurance claims department, I'm just Tired!! I want a swift response by tomorrow or else I will find the head of the department via LinkedIn and ping them regarding this issue. And why do manager's leave before consultants is that even professional? there is a reason why you are managers you need to be there to tackle issues.