MN
Miehleketo N
1 reviews | Active since Dec 2018
03 Aug 2019, 16:21
A joke of a cover and its consultants
I decided to take tyre cover from IUA the assistant who assisted me said thatafter paying 1 premium if i have any incidents i could lodge a claim. One of my tyres was affected a month and a couple of days after i took out the cover.
Called iua to submit a claim , wow from their processes to their *********** staff reqiesting for the same thing over and over again. After not finding fault or grounds to reject my claim they ended up sending me a rejection letter stating that its too early to claim. After going back and forth with them for over 3 days.
I wouldnt recomment this thing to anyone
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Replies (1)IUA Business Solutions's replyOfficial
05 Aug 2019, 08:22Dear Miehleketo,
We acknowledge receipt of your review and we are sorry to hear of your dissatisfaction.
Please note that the matter has been allocated to a dedicated Complaints Administrator who will investigate the matter and provide urgent feedback to you accordingly. We may contact you should we require further information.
We trust that the above is found in order.
Kind Regards,
THE COMPLAINTS TEAM
We acknowledge receipt of your review and we are sorry to hear of your dissatisfaction.
Please note that the matter has been allocated to a dedicated Complaints Administrator who will investigate the matter and provide urgent feedback to you accordingly. We may contact you should we require further information.
We trust that the above is found in order.
Kind Regards,
THE COMPLAINTS TEAM
IUA Business Solutions's reply05 Aug 2019, 08:22
Official
Dear Miehleketo,
We acknowledge receipt of your review and we are sorry to hear of your dissatisfaction.
Please note that the matter has been allocated to a dedicated Complaints Administrator who will investigate the matter and provide urgent feedback to you accordingly. We may contact you should we require further information.
We trust that the above is found in order.
Kind Regards,
THE COMPLAINTS TEAM
We acknowledge receipt of your review and we are sorry to hear of your dissatisfaction.
Please note that the matter has been allocated to a dedicated Complaints Administrator who will investigate the matter and provide urgent feedback to you accordingly. We may contact you should we require further information.
We trust that the above is found in order.
Kind Regards,
THE COMPLAINTS TEAM
