3 months since claim was approved but no device

I have a cellphone insurance with finrite though edgars. I submitted a claim for two devises in June 2021 we are entering the 3rd month i still have not received a replacement device. My premiums are up to date and access fee paid but still nothing. i have spend more money following will up on the progress of my claim then it cost me to pay for my access. I have tried to contact IUA for assistance to no avail. just more money being spent for zero service. I have indicated that i would like a refund on my premiums from policy inception as that amount would get me a cellphone and change. However looking at the reviews i am not surprised. I would not advise anyone to do business with IUA, Finrite or Hollard they are all a ****. #WIN