You need to read this!!!

ITTX telecoms provides wireless internet to me. For the last 6 months I have not been receiving the bandwidth I am paying for. When I complain, they test from their side saying it is open and working well and it must be downstream on my local system. Then I noticed that 3am in the morning I get my full bandwidth but not during the day. I am on a 15Mb uncapped package, but I cannot even make a Teams call successfully for 5 minutes without the call dropping. Recently, the service was off completely, so I reported it on the Whatsapp service. I got a message that Jacques will investigate. The next day it was still off. I reported again without response. Then I phoned and spoke to Tiaan. Tiaan sai that he did not receive any feedback from Jacques, so I asked if he can get feedback. He did not get back to me, so I phoned again and spoke to Tiaan again. Tiaan said he did not get feedback from Jacques and he phoned, but Tiaan is not answering. I asked if there is anyone else that can help and he said NO, Jacques is the only one able to log into my system. I got really mad and asked him where is Jacques and he said he doesn't know, maybe making weekend plans. I made it clear that this level of service is unacceptable and I will be looking elsewhere for service. I ended the service today.