NPS Score
100
Recommended: Very Likely
Nov '25 - Oct '26
Frequently Asked Questions About ITS Solar / ITS Heatpumps
How is ITS Solar / ITS Heatpumps rated on Hellopeter?
Hellopeter has tracked ITS Solar / ITS Heatpumps across 19 reviews. ITS Solar / ITS Heatpumps hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used ITS Solar / ITS Heatpumps? Write a review to help others decide.
Recent reviews (3)
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Share Your Experience1 reviews | Active since May 2019
RUN, Arrogant & lack of taking responsibility for misplaced service.
All Short videos Videos Forums Images News Maps Web Books Finance Search tools Feedback ITS Solar & Heat Pumps 4,7(35) Solar energy equipment supplier in Cape Town‧Open Thumbnail image 21+ Overview Reviews About Services Photos By owner Reviews All hot water heatpumps6 tech support2 geyser2 company3 Sort by Most relevant Newest Highest Lowest Robbie Cairncross Channel Local Guide·693 reviews·237 photos ⭐ Absolutely appalling service from ITS Solar I paid for my water pump from ITS Solar on 4 September. Today is 9 September, … More Thomas Swana 4 reviews·3 photos 8 months ago I have had several years of poor experience from ITS, even though I have been a loyal to this company and a great brand ambassador having invested in a Pool Heat Pump and two Hot Water Heatpumps. … More ❤️2 Mohale Seeiso 4 reviews a month ago Very good and high quality products and service. ITS Solar & Heat Pumps ***ner) 4 weeks ago Thanks for your review, Mohale :) Rashid Seria Local Guide·17 reviews·4 photos 8 years ago Not a company that likes honouring guarantees. That’s the distinct impression I got after speaking to ITS's Brendan about servicing my heat pump. After innocently querying about the a guarantee, he went out of his way to throw as many … More 🙏1 ITS Solar & Heat Pumps ***ner) 7 years ago Hi Rashid. Sorry i never rep**** earlier on this. Do you have an email address please. ITS Solar https://itssolar.co.za ITS Solar | Renewable Energy Heating Solutions Trustindex verifies that the original source of the review is Google. +0. I highly recommend ITS Solar & Heat Pumps. After only a few days of using their heat ... Facebook · ITS Solar & Heat Pumps 1,6K+ followers ITS Solar & Heat Pumps | Cape Town ITS Solar & Heat Pumps, Cape Town. 1576 likes · 89 talking ... Behind every 5-star review is a team that goes above and beyond to keep our customers happy! People also ask What are the prices of ITS heat pumps? Why is my house so cold with a heat pump? Which heat pump brand is the best in South Africa? Can I heat my swimming pool with black pipe? Power Forum https://powerforum.co.za ITS Heat Pumps - A disaster waiting to happen 06 Oct 2023 — This is a factual and honest review of my experience with ITS Heat Pumps and their installer. In early May 2023, I contacted ITS through their ... Heat Pump Advice - Power Forum - Power Forum 50+ answers · 3y Heat pump reviews - Power Forum - Power Forum 6 answers · 6y HelloPeter https://www.hellopeter.com ITS Solar / ITS Heatpumps Reviews | 2.9 TrustIndex Looking for ITS Solar / ITS Heatpumps reviews? See what 3 customers have said over the last 12 months on Hellopeter, read their experiences, and share your ... Hellopeter https://www.hellopeter.com [Responded] ITS Heatpump - 1 stars | ITS Solar ... 03 Jun 2021 — Had a problem with my heatpump and the local agent came to remove it. The agent then took it to Cape Town to the head office to be fixed. Review by Henry P Discussions and forums ITS Heat Pumps - A disaster waiting to happen MyBroadband · 2y I can not say I have been impressed with the installers we got also. The actual heat pump is great, it broke down once and was taken off site ... More What's the experience with heat pump installation in Cape Town? Facebook · 10+ comments · 8mo ITS Solar https://itssolar.co.za Heat Pumps Explore our range of high-quality Heat Pumps designed for efficiency and durability. Need Buying Advice? Our experts can help you select the perfect ... Facebook · ITS Solar & Heat Pumps 3 reactions · 6 days ago ITS Solar & Heat Pumps celebrates technical team in ... Behind every 5-star review is a team that goes above and beyond to keep our customers happy! We're so proud to see the fantastic ... ITS Solar https://its-solar.web.app Choosing The Correct Installer | ITS Solar Blog ITS Heat Pumps & Solar strives to recommend reputable installers to facilitate a smooth installation process, but we do not have direct control over their ... constructionsouthafrica.co.za https://www.constructionsouthafrica.co.za ITS Solar & Heat Pumps We are a professional manufacturer and international supplier of Solar Thermal and Heat Pumps. Our aim is to provide you, our valued customer, ... People also search for Results are personalised - Try without personalisation South Africa Saldanha Bay Local Municipality - From your device Update location Feedback Terms Robbie Cairncross Channel Local Guide·693 reviews·237 photos 2 days ago New ⭐ Absolutely appalling service from ITS Solar I paid for my water pump from ITS Solar on 4 September. Today is 9 September, and I still have not received the pump I have already paid for. What makes this even more frustrating is the complete lack of urgency and accountability from ITS Solar. Instead of taking ownership of the problem and making sure their customer receives what they have paid for, I have been repeatedly pointed towards the supplier and/or courier as though that somehow absolves ITS Solar of responsibility. You knew what the problem was. You were made aware of the urgency of the situation, yet you still failed to treat it with any urgency whatsoever. There was no meaningful effort to resolve the issue, no proactive communication, and no sense that retaining a paying customer's trust or business mattered. When a customer pays you for a product, they shouldn't have to chase you, chase the courier, chase the supplier, and effectively do your job for you. Your internal supplier or courier arrangements are not my problem as the customer. I paid ITS Solar, and I expected ITS Solar to ensure that my order was delivered. Five days may not sound like a long time on paper, but when you are aware that a customer has an urgent need, the complete lack of urgency and empathy is unacceptable. This has been an extremely disappointing experience. The issue itself is frustrating enough, but the attitude, lack of ownership, and refusal to recognise the urgency have made the situation considerably worse. A misplaced email of apology missing the facts about urgency by a third party hardly makes things right. I expected much better from ITS Solar. Based on this experience, I would think twice before recommending them to anyone.
1 reviews | Active since May 2019
RUN, Arrogant & lack of taking responsibility for misplaced service.
All Short videos Videos Forums Images News Maps Web Books Finance Search tools Feedback ITS Solar & Heat Pumps 4,7(35) Solar energy equipment supplier in Cape Town‧Open Thumbnail image 21+ Overview Reviews About Services Photos By owner Reviews All hot water heatpumps6 tech support2 geyser2 company3 Sort by Most relevant Newest Highest Lowest Robbie Cairncross Channel Local Guide·693 reviews·237 photos ⭐ Absolutely appalling service from ITS Solar I paid for my water pump from ITS Solar on 4 September. Today is 9 September, … More Thomas Swana 4 reviews·3 photos 8 months ago I have had several years of poor experience from ITS, even though I have been a loyal to this company and a great brand ambassador having invested in a Pool Heat Pump and two Hot Water Heatpumps. … More ❤️2 Mohale Seeiso 4 reviews a month ago Very good and high quality products and service. ITS Solar & Heat Pumps ***ner) 4 weeks ago Thanks for your review, Mohale :) Rashid Seria Local Guide·17 reviews·4 photos 8 years ago Not a company that likes honouring guarantees. That’s the distinct impression I got after speaking to ITS's Brendan about servicing my heat pump. After innocently querying about the a guarantee, he went out of his way to throw as many … More 🙏1 ITS Solar & Heat Pumps ***ner) 7 years ago Hi Rashid. Sorry i never rep**** earlier on this. Do you have an email address please. ITS Solar https://itssolar.co.za ITS Solar | Renewable Energy Heating Solutions Trustindex verifies that the original source of the review is Google. +0. I highly recommend ITS Solar & Heat Pumps. After only a few days of using their heat ... Facebook · ITS Solar & Heat Pumps 1,6K+ followers ITS Solar & Heat Pumps | Cape Town ITS Solar & Heat Pumps, Cape Town. 1576 likes · 89 talking ... Behind every 5-star review is a team that goes above and beyond to keep our customers happy! People also ask What are the prices of ITS heat pumps? Why is my house so cold with a heat pump? Which heat pump brand is the best in South Africa? Can I heat my swimming pool with black pipe? Power Forum https://powerforum.co.za ITS Heat Pumps - A disaster waiting to happen 06 Oct 2023 — This is a factual and honest review of my experience with ITS Heat Pumps and their installer. In early May 2023, I contacted ITS through their ... Heat Pump Advice - Power Forum - Power Forum 50+ answers · 3y Heat pump reviews - Power Forum - Power Forum 6 answers · 6y HelloPeter https://www.hellopeter.com ITS Solar / ITS Heatpumps Reviews | 2.9 TrustIndex Looking for ITS Solar / ITS Heatpumps reviews? See what 3 customers have said over the last 12 months on Hellopeter, read their experiences, and share your ... Hellopeter https://www.hellopeter.com [Responded] ITS Heatpump - 1 stars | ITS Solar ... 03 Jun 2021 — Had a problem with my heatpump and the local agent came to remove it. The agent then took it to Cape Town to the head office to be fixed. Review by Henry P Discussions and forums ITS Heat Pumps - A disaster waiting to happen MyBroadband · 2y I can not say I have been impressed with the installers we got also. The actual heat pump is great, it broke down once and was taken off site ... More What's the experience with heat pump installation in Cape Town? Facebook · 10+ comments · 8mo ITS Solar https://itssolar.co.za Heat Pumps Explore our range of high-quality Heat Pumps designed for efficiency and durability. Need Buying Advice? Our experts can help you select the perfect ... Facebook · ITS Solar & Heat Pumps 3 reactions · 6 days ago ITS Solar & Heat Pumps celebrates technical team in ... Behind every 5-star review is a team that goes above and beyond to keep our customers happy! We're so proud to see the fantastic ... ITS Solar https://its-solar.web.app Choosing The Correct Installer | ITS Solar Blog ITS Heat Pumps & Solar strives to recommend reputable installers to facilitate a smooth installation process, but we do not have direct control over their ... constructionsouthafrica.co.za https://www.constructionsouthafrica.co.za ITS Solar & Heat Pumps We are a professional manufacturer and international supplier of Solar Thermal and Heat Pumps. Our aim is to provide you, our valued customer, ... People also search for Results are personalised - Try without personalisation South Africa Saldanha Bay Local Municipality - From your device Update location Feedback Terms Robbie Cairncross Channel Local Guide·693 reviews·237 photos 2 days ago New ⭐ Absolutely appalling service from ITS Solar I paid for my water pump from ITS Solar on 4 September. Today is 9 September, and I still have not received the pump I have already paid for. What makes this even more frustrating is the complete lack of urgency and accountability from ITS Solar. Instead of taking ownership of the problem and making sure their customer receives what they have paid for, I have been repeatedly pointed towards the supplier and/or courier as though that somehow absolves ITS Solar of responsibility. You knew what the problem was. You were made aware of the urgency of the situation, yet you still failed to treat it with any urgency whatsoever. There was no meaningful effort to resolve the issue, no proactive communication, and no sense that retaining a paying customer's trust or business mattered. When a customer pays you for a product, they shouldn't have to chase you, chase the courier, chase the supplier, and effectively do your job for you. Your internal supplier or courier arrangements are not my problem as the customer. I paid ITS Solar, and I expected ITS Solar to ensure that my order was delivered. Five days may not sound like a long time on paper, but when you are aware that a customer has an urgent need, the complete lack of urgency and empathy is unacceptable. This has been an extremely disappointing experience. The issue itself is frustrating enough, but the attitude, lack of ownership, and refusal to recognise the urgency have made the situation considerably worse. A misplaced email of apology missing the facts about urgency by a third party hardly makes things right. I expected much better from ITS Solar. Based on this experience, I would think twice before recommending them to anyone.
1 reviews | Active since Feb 2015
Best Brand In SA
Working here has given me a unique, inside perspective on what truly sets this company apart. I genuinely believe we’ve built one of the strongest brands in South Africa—not just in terms of recognition, but in the trust we’ve earned from our customers. There’s a consistent, company-wide focus on customer satisfaction that isn’t just talk; it’s something I see reflected daily in how teams operate, solve problems, and go the extra mile. Of course, no business is immune to the occasional negative review—there will always be one or two customers who’ve had a less-than-perfect experience. What matters to me is how seriously those situations are taken and how committed the company is to making things right. From product quality to after-sales support, there’s a clear effort to deliver real value and maintain long-term relationships with customers. As an employee, that gives me confidence in what we offer and pride in being part of the team.
1 reviews | Active since Feb 2015
Best Brand In SA
Working here has given me a unique, inside perspective on what truly sets this company apart. I genuinely believe we’ve built one of the strongest brands in South Africa—not just in terms of recognition, but in the trust we’ve earned from our customers. There’s a consistent, company-wide focus on customer satisfaction that isn’t just talk; it’s something I see reflected daily in how teams operate, solve problems, and go the extra mile. Of course, no business is immune to the occasional negative review—there will always be one or two customers who’ve had a less-than-perfect experience. What matters to me is how seriously those situations are taken and how committed the company is to making things right. From product quality to after-sales support, there’s a clear effort to deliver real value and maintain long-term relationships with customers. As an employee, that gives me confidence in what we offer and pride in being part of the team.
1 reviews | Active since Dec 2023
Extremely poor after-sales service – avoid ITS Heat Pumps
Extremely poor after-sales service – avoid ITS Heat Pumps I bought a heat pump from ITS Heat Pumps in Somerset West, which was installed by a plumber they personally recommended. From day one, the heat pump made an extremely loud noise, so loud that it woke people up at night. This was clearly not normal or acceptable for a brand-new unit. I immediately contacted ITS Heat Pumps. Instead of taking responsibility, they simply gave me the same plumber’s contact details again and told me he must check fittings, couplings, and clean certain components. After this visit — and another expensive bill — the heat pump was still just as noisy. At this point, the unit was still under warranty, yet nothing was resolved. Terrible After-Sales Service and No Support My experience with ITS Heat Pumps has been extremely disappointing. Once the product was sold and paid for, their interest in me as a customer completely disappeared. Their after-sales service is terrible. Despite ongoing issues, they never once offered to repair, replace, or even send one of their own technicians to properly inspect the system. There was no ownership taken and no effort made to resolve the problems. I invested a significant amount of money in a heat pump specifically to reduce my electricity bill, only to discover that a heat pump is not the solution I was promised — and ITS Heat Pumps certainly does not stand behind their product. Customer support is non-existent, and communication is frustrating and unhelpful. I will never buy another product from this company again. I strongly advise any potential customers to look at other suppliers and avoid ITS Heat Pumps at all costs. There are far better options out there with companies that actually care about their customers after the sale.
1 reviews | Active since Dec 2023
Extremely poor after-sales service – avoid ITS Heat Pumps
Extremely poor after-sales service – avoid ITS Heat Pumps I bought a heat pump from ITS Heat Pumps in Somerset West, which was installed by a plumber they personally recommended. From day one, the heat pump made an extremely loud noise, so loud that it woke people up at night. This was clearly not normal or acceptable for a brand-new unit. I immediately contacted ITS Heat Pumps. Instead of taking responsibility, they simply gave me the same plumber’s contact details again and told me he must check fittings, couplings, and clean certain components. After this visit — and another expensive bill — the heat pump was still just as noisy. At this point, the unit was still under warranty, yet nothing was resolved. Terrible After-Sales Service and No Support My experience with ITS Heat Pumps has been extremely disappointing. Once the product was sold and paid for, their interest in me as a customer completely disappeared. Their after-sales service is terrible. Despite ongoing issues, they never once offered to repair, replace, or even send one of their own technicians to properly inspect the system. There was no ownership taken and no effort made to resolve the problems. I invested a significant amount of money in a heat pump specifically to reduce my electricity bill, only to discover that a heat pump is not the solution I was promised — and ITS Heat Pumps certainly does not stand behind their product. Customer support is non-existent, and communication is frustrating and unhelpful. I will never buy another product from this company again. I strongly advise any potential customers to look at other suppliers and avoid ITS Heat Pumps at all costs. There are far better options out there with companies that actually care about their customers after the sale.