Money Missing

I Places a repurchase instruction on the 2nd of May on the 3rd I received an SMS stating that my repurchase has been processed. Confirmation will reach me soon. There after I received an e-mail indicating that the funds will be in my account on the 10th of May. I phoned at about 14h00 on the 10th and was assured that I will receive my funds by the end of the business day. Today 13 May I phoned and was told that Half the money was paid out to me.... I have not received a sent. And the other half was not paid due to a technical glitch in their system. I have no indication of when they will be paying me and no sure answer as to what happened to the money that was supposedly paid to me.