Mysterious data loss
<p>We had a situation where our data disappeared quicker than our 4 Mbps ADSL line could possibly transmit it. Since it wasn't physically possible to use the amount of data they claimed that we'd used, we queried it. After three weeks of us constantly requesting feedback and them saying that their technicians are investigating, we ended up with the resolution of, "We don't know." </p> <p>That's it. </p> <p>Nothing further.</p> <p>No apology, no possible scenario, no real answers at all. Just ums and ahs.</p> <p>Skip the company if you're considering an ISP.</p>
Helpful (0)
Replies (4)0
Replies (4)
ITNT's replyOfficial
16 May 2016, 11:46Hi Tyrone, thanks for your feedback.
I can confirm that we did provide detailed ADSL usage log reports to your Business Partner for when your data was used and it does show that it is physically possible to consume that amount of data on your current line. Currently we only provide you with internet access and because we don't manage your on site network we cant provide you with information for what sites were accessed and which data was downloaded and only quantity of use.
For issues of usage on your network; we can provide you with a separate solution to help deal with network access, usage or abuse but that is not included in the ADSL product offering. Unfortunately No ISP can offer what data was downloaded short of infringing your own privacy hence we can only tell you when the data was used and not by whom or what based on the ADSL product that we provide to you.
As stated there are possible solutions that can help manage and monitor this type of behavior. We will follow up with a call to discuss your options. Many thanks
Best regards,
ITNT's reply16 May 2016, 11:46
Official
Hi Tyrone, thanks for your feedback.
I can confirm that we did provide detailed ADSL usage log reports to your Business Partner for when your data was used and it does show that it is physically possible to consume that amount of data on your current line. Currently we only provide you with internet access and because we don't manage your on site network we cant provide you with information for what sites were accessed and which data was downloaded and only quantity of use.
For issues of usage on your network; we can provide you with a separate solution to help deal with network access, usage or abuse but that is not included in the ADSL product offering. Unfortunately No ISP can offer what data was downloaded short of infringing your own privacy hence we can only tell you when the data was used and not by whom or what based on the ADSL product that we provide to you.
As stated there are possible solutions that can help manage and monitor this type of behavior. We will follow up with a call to discuss your options. Many thanks
Best regards,
's updateReviewer Update
16 May 2016, 14:16Here's one line from that report:
ESR Session ID Start Time Stop Time Session Length Sent (MB) Received (MB) Total Usage (MB)
Sidwell BNG1 BF81761C969D7E***:20:09 12:22:19 01:02:10 89,42 2729,57 2818,99
Looking at only the downloaded data (Received), that's 21836 megabits in the session that lasted 1 hour and 2 minutes, or 62 minutes, or 3720 seconds.
So megabits divided by seconds gives us a download speed of 5,870 Mbps.
On a 4 Mbps line.
Excluding the simultaneous uploads.
Sustained for a full hour, with no dips in speed.
At lunch time on an exchange in the middle of a business district.
...Really?
's update16 May 2016, 14:16
Reviewer Update
Here's one line from that report:
ESR Session ID Start Time Stop Time Session Length Sent (MB) Received (MB) Total Usage (MB)
Sidwell BNG1 BF81761C969D7E***:20:09 12:22:19 01:02:10 89,42 2729,57 2818,99
Looking at only the downloaded data (Received), that's 21836 megabits in the session that lasted 1 hour and 2 minutes, or 62 minutes, or 3720 seconds.
So megabits divided by seconds gives us a download speed of 5,870 Mbps.
On a 4 Mbps line.
Excluding the simultaneous uploads.
Sustained for a full hour, with no dips in speed.
At lunch time on an exchange in the middle of a business district.
...Really?
's updateReviewer Update
16 May 2016, 14:16Here's one line from that report:
ESR Session ID Start Time Stop Time Session Length Sent (MB) Received (MB) Total Usage (MB)
Sidwell BNG1 BF81761C969D7E***:20:09 12:22:19 01:02:10 89,42 2729,57 2818,99
Looking at only the downloaded data (Received), that's 21836 megabits in the session that lasted 1 hour and 2 minutes, or 62 minutes, or 3720 seconds.
So megabits divided by seconds gives us a download speed of 5,870 Mbps.
On a 4 Mbps line.
Excluding the simultaneous uploads.
Sustained for a full hour, with no dips in speed.
At lunch time on an exchange in the middle of a business district.
...Really?
's update16 May 2016, 14:16
Reviewer Update
Here's one line from that report:
ESR Session ID Start Time Stop Time Session Length Sent (MB) Received (MB) Total Usage (MB)
Sidwell BNG1 BF81761C969D7E***:20:09 12:22:19 01:02:10 89,42 2729,57 2818,99
Looking at only the downloaded data (Received), that's 21836 megabits in the session that lasted 1 hour and 2 minutes, or 62 minutes, or 3720 seconds.
So megabits divided by seconds gives us a download speed of 5,870 Mbps.
On a 4 Mbps line.
Excluding the simultaneous uploads.
Sustained for a full hour, with no dips in speed.
At lunch time on an exchange in the middle of a business district.
...Really?
ITNT's replyOfficial
16 May 2016, 15:55HI Tyrone,
It is not uncommon to get more speed from your exchange than what is defined so the point that you are raising is not actually a point of contention. You are not limited to exactly 4 Mbps so it can perform better than expected and I appreciate your opinion but it sounds more like your network is not being managed so if you think your network is being abused please reset or strengthen passwords for other supporting devices like wifi hot-spots etc. The only supporting options we can offer if too much speed is a problem is to reset your port? Let us know if you have any other questions?
Best regards,
ITNT's reply16 May 2016, 15:55
Official
HI Tyrone,
It is not uncommon to get more speed from your exchange than what is defined so the point that you are raising is not actually a point of contention. You are not limited to exactly 4 Mbps so it can perform better than expected and I appreciate your opinion but it sounds more like your network is not being managed so if you think your network is being abused please reset or strengthen passwords for other supporting devices like wifi hot-spots etc. The only supporting options we can offer if too much speed is a problem is to reset your port? Let us know if you have any other questions?
Best regards,