1 reviews | Active since Feb 2013
ITNT - No response to ticket
<p>I logged a request with ITNT to assist me with a problem on my ADSL line, which was previously managed by Afrihost, but for which I am now unable to obtain an account or get the ADSL functionality restored since Telkom has no able customer caring personnel available. ITNT called my by phone so I could discuss the problem with them - and I was happy because it seemed as if they will try to help me. That was yesterday morning - last night I updated my ticket and informed them that my issue was still not solved, and by tonight, I have still not had any feedback. This leaves me simply with no options but to cut my losses?</p> <p>This service level is to typical of SA, where customer service seems to be impossible to find</p>
I was called by Rudi from ITNT this morning - and he assures me that even though I heard nothing from them yesterday, he went out of his way to assist me, and that he responded to my ticket but that this response did not reach me as it was by accident addressed to someone else.
I accept Rudy's explanation - and I have to recommend Rudi and ITNT for at least taking the trouble to speak to me on this issue - which turns out to be a difficult one to solve. The problem I have is that my ADSL line account, which I initially rented from telkom, but then transferrred to Afrihost, was not corretly transferred back to tekom when I asked Afrihost to stop managing the line. I now have a line for which Telkom cannot provide an invoice, and on which they do allow ADSL either. No amount of talking to Telkom has helped - so whereas ITNT is not at fault for my problem, I ended up renting services from them I cannot use.
I was called by Rudi from ITNT this morning - and he assures me that even though I heard nothing from them yesterday, he went out of his way to assist me, and that he responded to my ticket but that this response did not reach me as it was by accident addressed to someone else.
I accept Rudy's explanation - and I have to recommend Rudi and ITNT for at least taking the trouble to speak to me on this issue - which turns out to be a difficult one to solve. The problem I have is that my ADSL line account, which I initially rented from telkom, but then transferrred to Afrihost, was not corretly transferred back to tekom when I asked Afrihost to stop managing the line. I now have a line for which Telkom cannot provide an invoice, and on which they do allow ADSL either. No amount of talking to Telkom has helped - so whereas ITNT is not at fault for my problem, I ended up renting services from them I cannot use.