Scratch Marks & Cracking on ‘iTile’ Product

<p>I visited the Centurion branch showroom and waited a considerable amount of time to be helped.</p> <p>I spoke to two separate sales personnel on the showroom floor & confirmed that the tile that I was interested in was indeed for both wall & floor use. I then bought the beautiful & very pricey tiles.</p> <p> </p> <p>One day after installation I began to notice scratch marks on the tiles on the floor. Upon closer inspection, I then noticed a crack.</p> <p> </p> <p>We spent thousands of Rands buying these tiles, and thousands of Rands installing these tiles, only to find out that we were incorrectly advised on the proper use of the tile.</p> <p> </p> <p>My fiancé went back to the showroom & spoke to the manager ‘Jay’. Jay promised to speak to iTile head office & call us the following day with a solution.</p> <p>Jay did not call.</p> <p> </p> <p>My fiancé then called iTile. They informed us that nothing can be done because the “tiles are already installed”.</p> <p> </p> <p>We also purchased tiles from Tile Africa and CTM, and we were correctly informed by the personnel from both these companies.</p> <p> </p> <p>iTile’s personnel are ***********.</p> <p> </p> <p>Furthermore, their head office is without concern for customers.</p> <p>iTile head office simply dismissed us with a message of ‘nothing can be done’.</p> <p> </p> <p>I also see from other reviews that sales staff at the centurion branch have miss informed other customers before.</p> <p> </p> <p>I know what iTile can do: I WANT MY MONEY BACK FOR THE TILES I PURCHASED AS WELL AS INSTALLATION COSTS!</p>