Ridiculous Charges

<p>I called on Friday to find out what my outstanding balance is so that I can settle the account. Was given the amount and then told that a breakdown would be emailed to me.</p> <p>Today I receive the email with ridiculous amounts on it such as receipt fees and communication charges. I sent an email stating that I want a proper breakdown so that I can see what I'm paying for, I then got a call from Lee-Anne, saying she would see what she can do and I had to ask 3 times if I get charged for me calling them, eventually she responded 'yes', no on Friday, I made 2 calls, one got dropped by the network so I'm being charged for that too?</p> <p>I've received no letters, 1 email and a few sms's, this cannot possibly total R528 as you're claiming.</p> <p>It is my right to dispute charges, so I request again, at no cost to me, a proper breakdown of costs and I will not be billed for the breakdown emailed to me today. At no point did anyone say there are additional costs applicable for anything you do.</p> <p>Alternatively, I will pay the capital balance outstanding and refer the rest as a dispute to the council.</p>