Refusal to update my account

After complaining to Avon an agent named Janine was swift is responding to my concerns and resolved my query on Avon's side however, I have been struggling with ITC-BA to update my account and paid in full. Even after numerous emails from Avon to close my account, ITC-BA still refuses to do so...They ****ed up my name and are doing nothing to fix the **** they caused. I expect feedback from ITC-BA as soon as last week. Call me ********** 923