******* PRACTICES

I HAVE AND ACCOUNT THAT WAS HANDED OVER TO ITC BUSINESS ADMINISTRATORS IN 2011 FROM UNISA FOR AND AMOUNT OF 1928.00 AFTER MAKING A FEW PAYMENTS THE BALANCE WHEN DOWN TO R600 AND THEY ADVISED THAT THE ACCOUNT HAS BEEN CLOSED WITH THEM IN 2014. I CALLED THEM TODAY SPOKE TO AGENT CHARLENE DAVIDS AND WAS ADVISED THAT THE ACCOUNT IS CLOSED WITH THEM AND THERE IS NOTHING IN WRITING THAT THEY CAN GIVE ME AS PROOF STIPULATING THAT IT IS CLOSED/WRITTEN OFF. AFTER SPEAKING TO DIFFERENT CONSULTANTS AND BEING SCREAMED AT BY CHARLENE DAVIDS JUST WANTED TO HANG UP THE CALL I COULD PICK UP IN HER TONE OF VOICE. I ASKED THAT THEY THEN GIVE ME PROOF OF THE PAYMENTS I HAVE ALREADY MADE TO THEM SHE JUST KEPT ON SAYING I MUST GO ASK UNISA AS THEY PAID IT TO THEM. I AM NOT SURE WHAT TYPE OF BUSINESS IF THEY HAVE ACCEPTED MONEY FROM YOU CANT GIVE YOU ANY PROOF OF THIS IN BLACK AND WHITE. SHE TELLS ME IF SHE GIVES ME ANYTHING I CAN TAKE IT AND SAY THE ACCOUNT IS PAID UP. I THEN ASKED HER TO JUST PUT IN WRITING EVERYTHING SHE IS TELLING ME OR EVEN IN AN EMAIL SO THAT I CAN TAKE IT OR SHOW IT TO THEM THAT IS ALSO NOT POSSIBLE. IS THIS HOW THEY ARE DEALING WITH CLIENT'S THAT GET REFFERRED TO THEM THEY CANT GIVE ANY PROOF OF ACCOUNTS CLOSED OR PAYMENTS RECEIVED TO THEM?