VERY BAD ATTITUDE TOWARDS CLIENTS AND LACKOF SERVI

I first called itc ba to pay my account with Edgars that was handed to them.the first consultant advised that im owing R6000 and a couple of rand i asked if there were any legal fees they said no so i organized a debit order and from then i constantly getting messages that im not paying my account, i called again to find out but the consultant told me i owe about R4000 so today i just receive a call from them wen i request a call recording to see if im at fault they said they don't provide recordings nor proof of my payments. <br> <br> please i want those recordings or they must just shove that amount somewhere else. and i don't want any call from them if they are not calling with a solution.<br> <br> Regards<br> Angry hellen