Based on recent customer reviews, ITC and ITC BA are facing significant dissatisfaction from consumers who describe persistent issues with debt collection practices. A recurring theme is customers being pursued for accounts they claim are already settled, with proof of payment seemingly disregarded. Customers consistently mention difficulty obtaining paid-up letters, unresponsive email channels, and unanswered phone calls. Several reviewers reference threats of credit bureau listings and escalation to the Ombudsman or National Credit Regulator, indicating concerns around compliance, communication breakdowns, and the verification of disputed debts.
NPS Score
-100
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About ITC and ITC BA
How is ITC and ITC BA rated on Hellopeter?
Hellopeter has tracked ITC and ITC BA across 113 reviews. ITC and ITC BA hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used ITC and ITC BA? Write a review to help others decide.
Recent reviews (8)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Mar 2023
Follow up on account
Making follow up made on account that is closed already
1 reviews | Active since Mar 2023
Follow up on account
Making follow up made on account that is closed already
1 reviews | Active since Aug 2025
********* & Harassing Conduct by ITC Business Administrators (ITCBA)
I am formally reporting ITC Business Administrators (ITCBA) for egregiously ********* behaviour and persistent harassment. I am a consumer who has repeatedly and formally requested documented proof of the alleged debt (***) and evidence of an account takeover, including detailed proof of efforts made by myself as the consumer. ITCBA has failed to produce any verifiable or auditable trail linking me to the debt owed to Ampath. Instead of providing the required verification, I continue to receive threatening emails demanding payment, with escalations that include threats of credit bureau reporting and additional recovery costs. This conduct constitutes harassment in violation of the National Credit Act (NCA). ITCBA is facing numerous similar complaints on platforms like HelloPeter regarding the persistent collection of disputed and unverified debts. It is a disgrace that such conduct continues without tangible action from the National Credit Regulator (NCR). My formal request for proof of debt and a documented audit trail has been ignored. Attached below is the correspondence where ITCBA fails to address my legitimate legal requests, instead continuing with threats and ************ tactics. Do not engage with this agency. If contacted, exercise your rights under the NCA, demand written proof of debt, and immediately file complaints with the NCR and the Credit Ombud. The NCR must take visible, tangible action to mitigate this predatory behaviour. I am calling on the NCR to investigate ITCBA's practices without delay. Action Required from ITCBA Provide an auditable, verifiable proof of the alleged debt, a detailed account of the takeover with a documented chain of custody, and immediate cessation of all collection efforts until such proof is provided and verified. ITC Business Administrators (ITCBA) is not a credit bureau but a third-party collections agency that relies on ************ and harassment. I will be escalating this matter to the NCR, the Credit Ombud, and legal counsel. Regards Dr P
1 reviews | Active since Aug 2025
********* & Harassing Conduct by ITC Business Administrators (ITCBA)
I am formally reporting ITC Business Administrators (ITCBA) for egregiously ********* behaviour and persistent harassment. I am a consumer who has repeatedly and formally requested documented proof of the alleged debt (***) and evidence of an account takeover, including detailed proof of efforts made by myself as the consumer. ITCBA has failed to produce any verifiable or auditable trail linking me to the debt owed to Ampath. Instead of providing the required verification, I continue to receive threatening emails demanding payment, with escalations that include threats of credit bureau reporting and additional recovery costs. This conduct constitutes harassment in violation of the National Credit Act (NCA). ITCBA is facing numerous similar complaints on platforms like HelloPeter regarding the persistent collection of disputed and unverified debts. It is a disgrace that such conduct continues without tangible action from the National Credit Regulator (NCR). My formal request for proof of debt and a documented audit trail has been ignored. Attached below is the correspondence where ITCBA fails to address my legitimate legal requests, instead continuing with threats and ************ tactics. Do not engage with this agency. If contacted, exercise your rights under the NCA, demand written proof of debt, and immediately file complaints with the NCR and the Credit Ombud. The NCR must take visible, tangible action to mitigate this predatory behaviour. I am calling on the NCR to investigate ITCBA's practices without delay. Action Required from ITCBA Provide an auditable, verifiable proof of the alleged debt, a detailed account of the takeover with a documented chain of custody, and immediate cessation of all collection efforts until such proof is provided and verified. ITC Business Administrators (ITCBA) is not a credit bureau but a third-party collections agency that relies on ************ and harassment. I will be escalating this matter to the NCR, the Credit Ombud, and legal counsel. Regards Dr P
1 reviews | Active since Jan 2022
Lack of responds and services regarding an account
If I could give 0 stars, I would. I have been trying to contact your offices regarding an account that was handed over and has already been paid. Despite this, I continue to receive messages stating that I still owe money. For the past two years, I have repeatedly requested a paid-up letter, with no success. Now I am being told that I owe money again, which is completely unacceptable. Your offices are not responding to emails or answering calls. This matter has been going back and forth for two years, and I have reached my limit. If this account is not resolved urgently, I will have no choice but to escalate the matter to the Ombudsman, as this situation is negatively affecting my credit score every month due to your lack of response. I expect immediate attention to this matter
1 reviews | Active since Jan 2022
Lack of responds and services regarding an account
If I could give 0 stars, I would. I have been trying to contact your offices regarding an account that was handed over and has already been paid. Despite this, I continue to receive messages stating that I still owe money. For the past two years, I have repeatedly requested a paid-up letter, with no success. Now I am being told that I owe money again, which is completely unacceptable. Your offices are not responding to emails or answering calls. This matter has been going back and forth for two years, and I have reached my limit. If this account is not resolved urgently, I will have no choice but to escalate the matter to the Ombudsman, as this situation is negatively affecting my credit score every month due to your lack of response. I expect immediate attention to this matter
1 reviews | Active since Nov 2022
Payment done two years ago
The fact that you keep on sending Me SMS of payment that I long ago paid is crazy,told you people I am not gonna do payment I already did,money doesn't grow from trees..the mistake came from your side that you gave an incorrect pay@ number...find the person responsible for the email send to me and leave me in peace I paid and I have proof of it..
1 reviews | Active since Nov 2022
Payment done two years ago
The fact that you keep on sending Me SMS of payment that I long ago paid is crazy,told you people I am not gonna do payment I already did,money doesn't grow from trees..the mistake came from your side that you gave an incorrect pay@ number...find the person responsible for the email send to me and leave me in peace I paid and I have proof of it..
1 reviews | Active since Jan 2026
VR Mahabally
Absolute useless people working at this company, wonder if its the company itself, I have paid up an account last year in March 2025, to date i receive calls from ITCBA week upon week saying i still need to pay, i have forwarded numerous emails with proof of payment and statement from previous provider showing nil balance, apparently they can see the pop and correspondence with them and will say they need to escalate to their Management and it will be sorted, but unfortunately i am still going through this week upon week and been threatened to be put on ITC as a bad payer. Furthermore none of their emails work - ***
1 reviews | Active since Jan 2026
VR Mahabally
Absolute useless people working at this company, wonder if its the company itself, I have paid up an account last year in March 2025, to date i receive calls from ITCBA week upon week saying i still need to pay, i have forwarded numerous emails with proof of payment and statement from previous provider showing nil balance, apparently they can see the pop and correspondence with them and will say they need to escalate to their Management and it will be sorted, but unfortunately i am still going through this week upon week and been threatened to be put on ITC as a bad payer. Furthermore none of their emails work - ***